Welcome to HelpTraders.com – a platform dedicated to delivering high-quality online courses and digital resources in stock market trading, crypto trading, forex, and algo trading.
Your privacy and data protection are very important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, services, or interact with us on social media.
1. Information We Collect
a. Personal Information
We collect personal details when you register, make a purchase, or contact us:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Payment Details (processed securely via third-party services)
b. Account and Course Information
- Username and password (encrypted)
- Course purchase history
- Progress and usage of purchased courses or downloads
c. Technical and Usage Information
Automatically collected when you use our site:
- IP Address
- Browser Type
- Device Info (type, OS)
- Pages Visited
- Time on Site
- Referral Source
- Actions taken (clicks, downloads, etc.)
d. Social Media and Marketing Data
We may collect public and user-provided information through:
- Facebook, Instagram, Twitter, YouTube interactions
- Ad campaign performance (via Facebook Pixel and Meta Events)
- Data collected from Google Analytics, Google Ads, and Google Tag Manager
2. How We Use Your Data
We use the collected information to:
- Deliver and manage your purchased courses and content
- Provide customer support and technical assistance
- Send transactional and promotional emails
- Personalize your user experience
- Improve our platform and course offerings
- Run targeted advertisements on social media and search engines
- Analyze traffic using tools like Google Analytics and Facebook Pixel
You can opt out of promotional emails at any time via the unsubscribe link.
3. Tracking Technologies & Cookies
We use cookies, web beacons, pixels, and similar tools to:
- Track user behavior and engagement
- Measure ad campaign performance
- Improve page load speed and functionality
- Retarget visitors with relevant ads (via Facebook Ads, Google Ads, etc.)
You can manage or disable cookies via your browser settings.
4. Sharing of Data
We do not sell or rent your personal data. We may share it with trusted partners for legitimate purposes:
- Payment Gateways (e.g., Razorpay, Stripe, PayPal)
- Email & CRM Services (e.g., Mailchimp, ConvertKit)
- Ad Networks (e.g., Facebook, Google)
- Analytics Providers (e.g., Google Analytics)
We ensure these third parties handle your data securely and lawfully.
5. Data Retention
We retain your data as long as necessary to:
- Provide services to you
- Fulfill legal obligations
- Support dispute resolution and enforce agreements
6. Your Rights
Depending on your jurisdiction (e.g., EU, California), you have rights to:
- Access the data we hold about you
- Correct or update inaccurate data
- Request deletion of your data
- Object to or restrict certain data uses
- Withdraw consent where applicable
To request, email us at [email protected]
7. Data Security
We use industry-standard practices:
- SSL encryption
- Secure payment gateways
- Access controls and firewalls
- Regular security audits
However, no system is 100% immune to breaches. Use our services at your own discretion.
8. Third-Party Links
Our website may contain links to external platforms (e.g., YouTube, Telegram, Facebook). We are not responsible for their privacy practices.
9. Children’s Privacy
Our services are intended for users 18 years and older. We do not knowingly collect data from children.
10. Updates to This Privacy Policy
We may update this Privacy Policy to reflect legal, operational, or technological changes. Any changes will be posted on this page with the updated effective date.
11. Contact Us
If you have any questions, concerns, or requests regarding your data or this policy, please contact: